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Our Privacy Policies are elaborated here for your reference.

Up Media Ventures Pvt Ltd recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on (Website) and other offline sources. This Privacy Policy applies to current and former visitors to our Website and to our online customers. By visiting and/or using our Website, you agree to this Privacy Policy. Musikey is a property of Up Media Ventures Pvt Ltd and is situated at the following address: 701, Crystal Plaza, Chakala, A.G.Link Road, Opp. Solitaire Business Park, Andheri(E) Mumbai 400099, Maharashtra, India.

Information we collect

  • Contact information : We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and IP address.
  • Payment and billing information :We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner(s).
  • Information you post : We collect information you post in a public space on our Website or on a third-party social media site belonging to Up Media Ventures Pvt Ltd.
  • Demographic information : We may collect demographic information about you, events you like, events you intend to participate in, tickets you buy, or any other information provided by your during the use of our Website. We might collect this as a part of a survey also.
  • Other information : If you use our Website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

  • Directly from you when you register for an event or buy tickets. We also collect information if you post a comment on our Website or ask us a question through phone or email.
  • Passively by tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our Website.
  • About you from third parties. For example, if you use an integrated social media feature on our Website, the third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

  • To contact you for confirmation of a purchase on our Website or for other promotional purposes.
  • To respond to your requests or questions. We might use your information to confirm your registration for an event or contest.
  • For improving our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
  • To look at Website trends and customer interests. We may use your information to make our Website and products better. We may combine information we get from you with information about you we get from third parties.
  • For security purposes. We may use information to protect our company, our customers, or our Website(s).
  • For marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.
  • To send you transactional communications. We might send you emails or SMS about your account or a ticket purchase.
  • As otherwise permitted by law.

Sharing of information with third-parties

  • Our business partners.
  • Sponsors
  • Third parties and vendors who perform services on our behalf.
  • Vendors who help us manage our online registration process or payment processors or transactional message processors.
  • Event organizers and other parties responsible for fulfilling the purchase obligation.
  • Government, government agency, investigatory body, government backed entities, judiciary, etc. in order to comply with the law or to protect ourselves or in response to a court order or subpoena or as part of an investigation for potential fraud, etc.
  • Any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will inform you before we do this.

Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

Third Party Sites
If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Cell
In accordance with Information Technology Act 2000 and rules made there under, the contact details of the Grievance Cell are provided below:
Mobile No: +917715991000
If you have any questions about this Policy or other privacy concerns, you can also email us at

Updates to this policy
This Privacy Policy was last updated on 31.12.2016. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

If you choose to visit the Website, your visit and any dispute over privacy is subject to this Policy and our Terms & Conditions. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.